Terms and Conditions
This sets
out the terms and conditions on which Real Telekom
Ltd (UK) as e-CallConnect, registered in
Definitions and Interpretation
The
following definitions apply to the Indirect Access Service to which you
subscribe under this Contract (unless the context requires otherwise):
- "Access
Code" means the indirect access code as specified on our website that
allows you to access the e-CallConnect Service
- "Charges"
mean the charges for the Indirect Access Services as set out in the Price
List or communicated to you by any other means
- "Contract"
means the contract application which you completed on our website
(www.eu.ecallconnect.co.uk), these Terms and Conditions and the Price List
- "e-CallConnect Service" means the Indirect Access Service provided to you
from time to time by e-CallConnect under the terms of this Contract,
enabling you to make calls using the Access Code
- "Registered
telephone number(s)" means the fixed line/mobile telephone number(s)
you have registered to access the e-CallConnect Service
Introduction
If you
register for any service offered on this website, you should carefully read the
terms and conditions. You will have accepted the terms and conditions of our
service:
- by
completing the registration form
- by
entering the e-CallConnect website
- when
you log in to your account
- by
subscribing to any of our services
- by
using any of our services
Disclaimer of liability
We do not
accept any responsibility for any statement in any published material
(including emails and text messages). You should not rely on any statement that
we have published without making your own enquiries first.
We will not
be liable for any loss caused as a result of your doing, or not doing, anything
as a result of viewing, reading or listening to the published material or any
part of it.
Websites
operated by e-CallConnect may contain links to other sites. Please be aware
these sites are not under our control and e-CallConnect is not responsible in
any way for the privacy practices or contents of such other sites.
We do not
warrant that our website (www.eu.ecallconnect.co.uk) or any of its contents is
virus free. You must take your own precautions in this respect.
We will not
be liable for any loss incurred as a result of service failure in any way.
Use of Personal Information
Information
you provide or we hold about you may be used by us and/or our partners to
- contact
you by any means (including mail, telephone, email or text messages) about
improved or any other services and products, provided by us, or our partners,
now or in the near future
- carry
out marketing analysis and customer profiling and create statistical and
testing information
- help
us to prevent and detect fraud or loss
We may
disclose information we hold about you to third parties for the purpose of
providing services you have requested, as part of the process of sale of one or
more of our businesses, or where legitimately requested for legal or regulatory
purposes, as part of legal proceedings or prospective legal proceedings. From
time to time, these third parties may be located outside the EEA in countries
which do not have the same standards of protection for personal data as the
If you
provide false or inaccurate information and we suspect fraud, we will record
this. We, and other credit organisations, may use
technology to detect and prevent fraud.
Registration
Access to
registration is via your customer number and telephone number.
Your access
to the registration areas of this website is on the basis that
- your
customer number is personal to you and may not be used by anyone else
- you
will not do anything which would assist anyone who is not a registered
user to gain access to any customer account area of e-CallConnect
- you
do not maliciously create additional user names for the purpose of abusing
the functionality of the site, or other users
- you
do not seek to pass yourself off as another user by registering a
different customer number
- you
comply with these terms and conditions
- you
are aware that the prepaid amount you made to e-CallConnect account is
not refundable at any case
Use of your e-CallConnect account
You must at
all times keep your e-CallConnect customer account details confidential and
secure. You must tell us immediately if your e-CallConnect customer account
details are disclosed to any unauthorized person. You acknowledge that we may
disclose any information in connection with your account to anyone who
correctly quotes your e-CallConnect customer account details.
You shall
not:
- use,
nor allow any other(s) to use the e-CallConnect services for any improper,
immoral or unlawful purposes
- use,
nor allow any other(s) to use the e-CallConnect services to send a
communication which is, or is intended to be a hoax call, or which is
defamatory, offensive, abusive or obscene
- use,
nor allow any other(s) to use the e-CallConnect services fraudulently or
illegally
- resell
to third parties
If you
discover that someone has used your e-CallConnect account without your or our
permission, you should notify us at the first possible opportunity, otherwise
you may be held liable by us for any losses that you suffer or incur as a result.
The e-CallConnect Service
Although we
will do our utmost to provide continuous, uninterrupted access to the e-CallConnect service we cannot and do not guarantee this. We accept no
responsibility for any interruption or delay.
We withhold
the right to decline applications for the e-CallConnect Service and/or suspend
your access to the e-CallConnect service at any time and without prior notice.
Charges and Payment
We withhold
the right to vary any charges or rates at any time by posting the resulting
price changes on our website or otherwise giving you notice. All Charges are
subject to any applicable
There is a
connection fee in respect of any call made using the e-CallConnect Service
which is published on the e-CallConnect website at all times. The e-CallConnect Service is billed per minute and all call Charges are rounded to the
nearest penny.
You accept
that:
- any
use of the e-CallConnect Service by any person to make telephone calls
from any registered telephone number nominated by you is deemed to be authorised by you;
- we will bill you for and you are responsible for payment
of any charges arising from any such use unless, upon becoming aware of
such use, you notify us at the first possible opportunity.
We do not
publish your invoices for the e-CallConnect Service since you can see your
last 3 months call record details and charges made by logging into customer
area of our website (www.eu.ecallconnect.co.uk).
If you do
not have enough balance in your e-CallConnect account, your calls will be
automatically barred until you recharge your account.
Changing the Contract
We may vary
the terms and conditions of this Contract at any time by posting the changes on
our website. You agree that, if you decide to use the e-CallConnect Service
after any amendments to the terms and conditions of this Contract have been
posted on our website, you will be bound by the terms and conditions of this
Contract as varied. Should you not agree with any amendments to the terms and
conditions immediately cease to use the e-CallConnect service and terminate
your account without delay as described in clause 'ending the contract' below.
Ending the Contract
You may end
this Contract for the e-CallConnect Service by not recharging your e-CallConnect account via our website.
We may end
this Contract for the e-CallConnect Service: (i) by
giving you 30 calendar days' prior notice; or (ii) immediately if:
- you
breach a materially important term or condition of this Contract
- you
fail any credit or fraud prevention check or we have good reason to
suspect fraud or money laundering
- we
have good reason for believing that any information you have given us is
false or misleading
- you
are the subject of any bankruptcy or insolvency proceedings or
- despite
our reasonable efforts the e-CallConnect Service is no longer available
to us
If this
Contract ends for any reason:
- your calls via e-CallConnect Service will be barred
- any remaining credit in your e-CallConnect account is not refundable
- neither you nor e-CallConnect shall lose any rights
accrued under this Contract prior to it ending
Events Beyond our Control
We shall not
be responsible for any delay or failure to carry out our responsibilities under
this Contract for reasons beyond our reasonable control, including for example
acts of God, exceptionally severe weather, industrial disputes, failure or
shortage of power supplies, act of terrorism or riot, war, default or failure
of a third party (including any network operator or service provider) or their
telecommunications systems or government actions.
Third Party Rights
A person who
is not a party to this Contract has no right under the Contracts (Rights of
Third Parties) Act 1999 to enforce any term of this Contract, but this does not
affect any right or remedy of a third party which exists or is available apart
from under that Act.
Assignment
You may not
assign any of your rights or obligations under this Contract without our prior
written consent. We may, at any time, obtain an alternative provider to provide
the e-CallConnect Service to you. You agree to the assignment of our rights
and obligations under this Contract to that alternative provider, provided that
the level of service that you experience is not significantly reduced as a result,
and authorise us to execute on your behalf any
documents necessary to give effect to any such assignment.
Waiver
If at any
time we do not require you to comply with any part of this Contract, this will
not prevent us from doing so in the future.
Enforceability
If any part
of this Contract (including any provision in which we exclude or limit our
liability to you) is deemed unenforceable by any Court or other competent body
or authority, the enforceability of any other part of this Contract will not be
affected.
Notices and Communications
Any notice
under this Contract, whether required to be written or otherwise, may be given
by us to you by post, personal service, email or SMS messaging to any address,
email address or phone number you have given us to correspond with you, or by
posting it on our website. You must give notices to us by email to the relevant
address set out on our website.
Entire Agreement
This
Contract represents the entire agreement between you and us in relation to the
e-CallConnect Service and shall supersede all previous agreements.
Law
The laws of